Question 1

What payment terms do you offer for first-time B2B buyers from Europe and Southeast Asia?

Accepted Answer

For first-time orders, we require 30% T/T deposit with 70% balance against copy of shipping documents. For repeat buyers with transaction history above USD 50,000, we can offer L/C at sight or 30/70 T/T with 60-day credit. We also accept PayPal for sample orders up to USD 500.

Question 2

What certifications do your 3D printing filaments and masterbatches hold for the European and Southeast Asian markets?

Accepted Answer

Our products carry REACH and RoHS compliance for the European market. For Southeast Asia, we provide SGS test reports for heavy metals and migration limits. We also offer FDA-grade masterbatch for food contact applications upon request. ISO 9001:2015 certification covers our entire production process.

Question 3

What are your MOQ requirements for 3D printing filament and color masterbatch, and can you accommodate smaller trial orders?

Accepted Answer

For standard 3D printing filament colors and color masterbatch, MOQ is 50 kg per SKU or shade. Custom color matching requires a minimum of 200 kg per color. We accept trial orders of 10 kg for filament and 20 kg for masterbatch at a 10% sample surcharge, with the sample fee refunded on the first full container order.

Question 4

What are your typical lead times for production and delivery to Southeast Asia and Europe?

Accepted Answer

Production lead time is 5-15 days after order confirmation. Sea freight to major European ports (Rotterdam, Hamburg) and Southeast Asian ports (Singapore, Ho Chi Minh, Bangkok) takes 5-15 days. Air freight is available upon request.

Question 5

How does your sample policy work for overseas buyers, and what shipping method do you use?

Accepted Answer

We provide 500g free samples for color masterbatch and 1 kg free spools for 3D printing filament, with the buyer covering courier shipping costs (DHL, FedEx, or UPS). Sample delivery takes 5-15 days to both European and Southeast Asian destinations. Custom color matching samples carry a USD 50 formulation fee, deductible from production orders above 500 kg.

Frequently Asked Questions

Ready to Source Smarter?